Who We Are: TS Chimney Sweeps is a chimney sweeping service based in Corringham, Essex, covering Thurrock, South Essex and nearby areas.

The information we collect may include: Your name Phone number Email address Address or postcode Details about the service you are interested in Information about your chimney, stove, fireplace or flue Any message or enquiry details you send to us Website usage data, such as pages visited and basic analytics information

How We Use Your Information: We use your information to: Respond to enquiries Provide free quotes Arrange appointments Carry out chimney sweeping, stove care, fire rope replacement or CCTV chimney inspections Issue certificates and keep service records Contact you about your booking Provide customer support Improve our website and services Keep basic business and accounting records We only use your personal information where we have a lawful reason to do so, such as responding to your enquiry, providing a service you have requested, keeping necessary business records, or improving how our website works.

Contact Forms & Free Quote Requests: When you submit a form on our website, we collect the details you provide so we can respond to your enquiry and provide a quote or booking information. This may include your name, phone number, email address, postcode, service request and any message you choose to send. WhatsApp, Phone & Email If you contact us by WhatsApp, phone or email, we may keep a record of your message or enquiry so we can respond, provide a quote, arrange a booking or refer back to the details of your request. Please avoid sending sensitive personal information unless it is necessary for your enquiry.

Certificates & Service Records: Where we complete a chimney sweep, we may keep a record of the work carried out, including appliance or flue information, certificate details and any recommended remedial work. This helps us maintain accurate service records and provide information if you contact us again in the future.

Cookies & Website Analytics: Our website may use cookies or similar technologies to help the site work properly, understand how visitors use the website and improve the user experience. Cookies may collect information such as your device type, browser, pages visited and general website activity. This information does not usually identify you personally. You can control or block cookies through your browser settings.

Sharing Your Information: We do not sell your personal information. We may share your information only where necessary, for example with: Website, hosting or form providers Email, phone or messaging providers Payment, accounting or admin systems Legal, regulatory or insurance advisers if required Authorities where we are legally required to do so Any third parties we use are expected to handle your information securely and only for the purpose required.

How Long We Keep Your Information: We only keep personal information for as long as necessary. Enquiry information may be kept for a reasonable period so we can follow up or refer back to your request. Customer, certificate and service records may be kept for longer where needed for business, accounting, insurance or legal reasons. When information is no longer needed, we will delete it or securely dispose of it.

How We Protect Your Information: We take reasonable steps to keep your personal information safe and protect it from loss, misuse, unauthorised access or disclosure. However, no website, email or online system can be guaranteed to be completely secure, so please take care when sending information online. Your Rights Under UK data protection law, you have rights over your personal information. These may include the right to: Ask what personal information we hold about you Request a copy of your information Ask us to correct inaccurate information Ask us to delete your information where appropriate Object to certain uses of your information Ask us to restrict how your information is used Complain to the Information Commissioner’s Office if you are unhappy with how your information is handled To exercise your rights, contact us using the details below.

Contact Us If you have any questions about this Privacy Policy or how your personal information is handled, please contact: TS Chimney Sweeps Email: [email protected] Phone: 07886 765086